Our Change of Mind Policy

We are happy to offer you a refund for change of mind on full priced merchandise.

The following change of mind time frames apply for full priced items:

• Online (Australia): 30 days from date of delivery (RETURNS ONLY)
• Online (International): 45 days from order placement (RETURNS ONLY)

Conditions for refund for 'Change of Mind'

• Proof of purchase is accompanied with the returned merchandise; and
• The merchandise is unworn, unwashed, unused and in its original condition with all tags (or packaging) intact
• For swimwear, all hygiene stickers must be intact
• Any discounts received at the time of purchase will be carried over

Exceptions to our Change of Mind Policy

Our Change of Mind Policy does not apply to the following merchandise:

• Personalisation - Personalised items cannot be returned for a refund or exchange for change of mind.  Personalised products include – any heat press names or number/s applied to merchandise
• Earrings, hair pieces, hosiery and underwear, face masks - due to hygiene reasons, earrings, hair pieces, hosiery, underwear and face masks are unable to be returned for change of mind

Our Change of Mind Policy, returns and refunds does not apply to any items purchased at:

• Sale Items

Personalised Items

It is the customer’s responsibility to ensure all details submitted with an order are correct, including correct spelling, font type, choice of numbers and colours. SportsNuts will not be held responsible if the customer provides incorrect information. 

Consumer Guarantees

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose, or is different from its description or sample, then you may be eligible for a refund or exchange. If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund.  If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.   Merchandise returned under consumer guarantees can be returned within a reasonable time frame subject to proof of purchase.  Further information is available at  https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. 

HOW TO RETURN A PURCHASE

Our customer service team are unable to review items via email.  All items must be physically returned either by mail , in accordance with the process detailed below.

Customers are responsible for all return postage costs for change of mind returns received in an online order.

To return your order via post, simply complete the returns form which you received along with your order and follow the instructions on it. 

When returning or exchanging a faulty or damaged item, SportsNuts will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by SportsNuts. Should you need further assistance regarding this process, please contact us here.

Please ensure your return parcel is securely packaged and both sender’s address and SportsNuts Return Address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.

Please allow 10 business days from the day your parcel is delivered for your return to be processed and your account to be credited. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.

Please note we are unable to exchange items.